The fine print

PRIVACY POLICY & TERMS

Last updated September 2026

Your privacy matters to me, on this website and in our work together. This policy explains what personal information this website collects, how I use it, and the choices you have. It covers the website only.

1. Who I Am

This website belongs to Mikayla Lanoie Counselling and Consulting, a private counselling and sex therapy practice in Winnipeg, Manitoba. I am responsible for the personal information collected here. You can reach me about anything in this policy at info@mikaylalanoie.com.

2. What This Website Collects

When you fill out the contact form, I receive your name, email address, phone number, the service you're interested in, and your message.

When you join my email list, I receive your email address and any other details you choose to share.

Like most websites, this site also collects basic technical information automatically, such as your browser, device, the pages you visit and your approximate location. See "Cookies and Analytics" below.

Please keep contact form messages brief. A few sentences about what you're looking for is plenty. We can talk about the rest privately.

3. How I Use Your Information

I use the information you send to reply to your enquiry, talk about whether we're a good fit, add you to my waitlist if you ask, and send you my newsletter if you've signed up. Technical information helps keep the website working and shows me, in general terms, how it's used.

I never sell, rent or trade your personal information, and I don't use it for anything you haven't agreed to.

4. Where Your Information Is Stored

This website and its contact form are hosted by Wix.com, which stores submissions on secure servers that may be located outside Canada.

My newsletter is sent through an email marketing service. Every email includes a link to unsubscribe.

5. Email and Text

Email and text messages are convenient but not fully secure. I use them for scheduling and logistics only, not for clinical conversations. Please don't use email or text for anything urgent or sensitive.

6. Cookies and Analytics

This website uses cookies to function and may collect anonymous statistics about visits. You can block or delete cookies in your browser settings. The site will still work, although some features may not.

Embedded content, such as my Instagram feed, may set its own cookies and is covered by that company's privacy policy.

7. How Long I Keep Information

Messages sent through the contact form, and my replies, are kept in my email and website inbox so I can follow up with you and keep track of my waitlist. If you don't become a client and would like your messages deleted, just ask. Newsletter details are kept until you unsubscribe.

8. Your Choices and Rights

You can ask to see, correct or delete the personal information I hold about you, or withdraw your consent, at any time. Email me at info@mikaylalanoie.com and I'll respond within 30 days. You can unsubscribe from my newsletter using the link in any email.

If you have a concern about how I've handled your information, please reach out to me first. If we can't resolve it, you can contact the Manitoba Ombudsman or the Office of the Privacy Commissioner of Canada.

9. Changes to This Policy

I may update this policy as my practice or website changes. The date at the top shows when it was last updated.

1. About This Website

The content on this website is for general information and education. It isn't therapy, medical advice or a substitute for working with a qualified professional. Reading this website or sending me a message doesn't create a therapist and client relationship.

2. Not for Emergencies

This website and my inbox aren't monitored for urgent needs. If you're in crisis or thinking about harming yourself or someone else, call 911 or go to your nearest emergency department. You can also call or text 9-8-8, the Suicide Crisis Helpline, or call the Klinic Crisis Line at 204-786-8686 (toll-free in Manitoba at 1-888-322-3019). All three are available 24 hours a day.

3. Content and Copyright

The writing, logo and resources on this website belong to Mikayla Lanoie Counselling and Consulting. Some photos are used under licence. You're welcome to share links to any page, but please don't copy or republish content without permission.

4. Links to Other Websites

Links to other websites, such as Jane, Instagram or Psychology Today, are there for your convenience. I'm not responsible for their content or privacy practices.

5. Accuracy

I do my best to keep the information here current, but fees, availability and services can change. Please confirm details with me directly.

6. Changes to These Terms

I may update these terms from time to time. By continuing to use the website, you accept the current version.